Existing client support

Support should be easy to find.

For an active SD Techo setup, use the direct support paths and include the issue or campaign context in the first message.

OFFICE SUPPORT HOURS

Monday–Saturday

9:30 AM – 6:30 PM

Messages received outside office hours can be reviewed during the next support window. Sunday is closed.

Route the issue faster

A useful support message includes context.

What changed?Describe the issue, campaign, page or workflow.
Where is it happening?Share the platform, URL or account context.
When did it start?Include the approximate time if relevant.
What outcome do you need?Explain what “fixed” should look like.